What is Petriotics?

Petriotics is the online pet shop that caters to all your pet needs. If you are a pet parent like us, then you definitely know how much of a hassle it is to get your pet supplies. We always seem to push this task until the last food serving. We at Petriotics come to solve this for once and for all offering Lebanon’s greatest variety of high-quality food & supplies in one place – one click away from you.

What do you offer pet parents?

We created Petriotics promising to remove barriers between quality and availability, and deliver only the best for our furry best friends. At Petriotics, we’re very selective with the products we sell because we care about the health and welfare of animals. We’re a bunch of animal lovers trying to make the lives of pet parents easier by saving them time and money, giving them the peace of mind of shopping worry-free, and delivering to their doorstep no matter where they are.

For Dogs:

  • Dog Food: We offer the widest variety of high-quality dog food. Can’t find your favorite brand? Let us know!
  • Dog Treats: We offer a variety of soft, chewy and dental treats from imported quality brands as well as healthy, homemade & organic treats made in Lebanon.
  • Dog Toys: Feeling a little playful? We got all kinds of toys:  round, plushy, snuggly, squeaky, chewy, treat-filled….you name it!
  • Leashes and Collars: To make your walks convenient and safe we got a variety of durable and waterproof collars as well as leashes in different colors, designs & sizes.
  • Bowls and Feeders: Presentation matters! We have a selection of bowls and feeders in different designs, materials & sizes.
  • Beds and Mats: Choose from a big selection of beautiful, soft beds and mats for dogs of all sizes and your companion will sleep like a baby.
  • Cleaning and Potty: Dogs can be a mess. That’s why we got a whole section of cleaning & grooming products for your pup including brushes, shampoos, wipes, pee-pads etc.

For Cats:

  • Cat Food: High quality cat food. Can’t find your favorite brand? Let us know!
  • Cat Litter & Accessories: Our quality cat litter is super absorbent, economic and odor free. You can also find different kinds (open, closed), designs and sizes of cat toilets.
  • Cat Toys: Exercise and entertain your house tiger with a toy from our big cat toy selection. Teasers, feathers, plush, electronic, catnip-filled….we got all sorts of exciting cat toys.
  • Treats: Our variety of cat treats in different sizes, textures and flavors will please even the pickiest cat.
  • Collars and Harnesses: Keep your cat safe outside or even take her for a walk with our great selection of durable, unique and stylish cat collars, harnesses & leashes.

What are Paw Points?

We designed the points and rewards system to thank our members who continue to support us and give us their feedback. You can collect paw point with every food purchase, every blog comment and product review. If you’re new and you create your Petriotics account we even give you 1000 Points for free. The points can be used to buy anything from our shop.

Which payment methods are accepted in the Online Shop?

We accept Cash on Delivery, Credit Card on Delivery as well as online payments via a secure payment method integrated with Banque Libano Francaise. We do not keep any credit card details in our database. It is done through a third party payment gateway by MasterCard.

What if I have questions about a product from your shop?

It is only normal that you would have questions about the products you’re buying. That’s why we work hand in hand with all of our brands so our customer service team can answer any question you might have. Our team tries to always be up to date with research, new products and in keeping up with the latest trends so we can pass on our knowledge to you. If you like to read about pet health, training, diet and the latest pet news & events in Lebanon, have a look at our Blog.

How long will delivery take?

Depending on the product, it will take 1-3 business days for your package to arrive. Our customers are very important to us and we will do everything possible to accommodate you, so please don’t hesitate to inform us if it is very urgent or you have any special delivery requests.

How secure is shopping in the Online Shop? Is my data protected?

We do not save any of your credit card details. The payment is processed at MasterCard payment gateway via Banque Libanaise Francaise. Feel free to shop at with ease.

What exactly happens after ordering?

After ordering, we accept your order and start processing it. When it is ready to be shipped, it will be handled to our partner courier service Wakilni and will be marked as complete. On the day of the delivery, you might receive a call from us in case of any uncertainties about the delivery address.

Do I receive an invoice for my order?

After ordering, you will receive an invoice to your email confirming that your order has been accepted and will start processing.

What if I am not satisfied with my order?

Not every purchase can be a home run, and we get it. That’s why our return policy is simple: if you (or your pet) are not 100% totally, completely, and unconditionally satisfied for any reason whatsoever, let us know and we will refund you. With us you are in good paws.

Never be shy to reach out to us through live chat or send us messages on social media for any kind of question you might have. We’re always here and we’re always happy to listen & help.