Frequently Asked Questions

Please read our FAQ before sending us a message.

What is Petriotics?

If you are a pet parent like us, then you definitely know how much of a hassle it is to get our pet supplies. We always seem to push this task until the last food serving. It is then when an unexpected trip to the nearest pet supplies store disrupts our convenience. We come to solve this for once and for all. Every month we send you your pet essentials that is healthy and of high quality.

What do you offer pet parents?

We offer pet parents personalized plans of pet supplies.

For Dogs:
a- Food: High quality dog food,  Can't find your favorite brand? Let us know here.
b- Dog Kit: A monthly dog surprise kit that contains treats, toys, chews and accessories. Mainly anything we find useful and interesting.

For Cats:
a- Food: High quality cat food. Can't find your favorite brand? Let us know here.
b- Cat Litter: Quality cat litter that is super absorbent and odor free.
c- Cat Box: A monthly cat surprise kit that contains treats toys and accessories, mainly anything we find useful and interesting.

Which payment methods are accepted in the Online Shop?

We accept both Cash on Delivery and online payments via a secure payment method integrated with Banque Libano Francaise. We do not keep any credit card details in our database. It is done through a third party payment gateway by MasterCard.

How long will delivery take?

Food: If you have just purchased your bag of food, please allow up to 3 business days for your package to arrive. Other scheduled deliveries will be delivered on time.

Goodies Boxes ship every first week of every month.

How secure is shopping in the Online Shop? Is my data protected?

We do not save any of your credit card details. The payment is processed at MasterCard payment gateway via Banque Libanaise Francaise. Feel free to shop at with ease.

What exactly happens after ordering?

After ordering, we accept your order and start processing it. When it is ready to be shipped, it will be handled to our partner courier service Aramex and will be marked as complete.

Do I receive an invoice for my order?

After ordering, you will receive an invoice to your email confirming that your order has been accepted and will start processing.

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